Returns & Exchanges Policy

At Linapolle, we are committed to providing the finest products and ensuring your complete satisfaction. To maintain the highest quality and luxury experience, we have implemented the following returns and exchanges policy:

Pre-Shipment Confirmation

• Before your order is shipped, each item undergoes rigorous quality inspection.

• Detailed product images and information are sent to you for approval prior to dispatch.

• This pre-shipment confirmation ensures you are fully satisfied, minimizing the need for returns and saving you time and effort.

Returns & Exchanges

• If you wish to return an item, please contact us within 7 days of receiving your order. Returns requested after this period will not be accepted.

• Non-quality-related returns are generally not accepted, as our pre-shipment confirmation ensures all products meet your expectations.

• Returned items must be received in original, unused condition with all original packaging intact.

• If you wish to return or exchange an item due to personal preference, you may be required to cover return shipping costs and any associated logistics fees.

Refunds

• Once the returned item is received and inspected, and confirmed to be in perfect condition, we will process a refund via the original payment method.

• Original shipping fees (if any) and PayPal transaction fees are non-refundable.

• For non-quality returns, a partial refund of 75% of the order amount may apply.

Return Process

1. Contact our customer service team at Email or WhatsApp with your order number and reason for return to request a return and obtain approval.

2. Our team will provide detailed instructions for the return shipment.

3. Ship the item back in its original condition and packaging.

4. Once received and inspected, the refund will be processed according to our policy.

Exceptions & Damaged Items

• If an item arrives damaged or defective, please contact us immediately with photos for verification.

• Verified quality issues will be fully refunded or exchanged at no additional cost to you.

Important Notes

• All returns must first be approved by our customer service team; we will then guide you through the return process. Unauthorized returns will not be accepted.

• Please ensure all returns are properly packaged to prevent damage during transit.

• Refunds for international returns may take longer due to shipping and customs clearance.

• Pre-shipment approval is designed to reduce the need for returns, ensuring a smoother and more luxurious shopping experience.